Ongoing Support
Steady support for your digital setup as your business evolves
Once your website, socials or systems are live, the work doesn’t stop — but it shouldn’t become confusing, reactive, or overly technical either.
Ongoing Support is designed for businesses who want continued guidance, optimisation, and support as things evolve. This may be delivered through ongoing monthly support or targeted project-based help when something specific needs attention.
This service exists to support, maintain, and improve what’s already there — not to redesign, re-strategise, or overhaul from scratch.
Keeping your website and systems working well over time
Ongoing support services are designed to build on existing foundations and focuses on refinement, maintenance, and connection.
Keep your website and digital tools working smoothly as your business evolves
Access experienced guidance without needing to start a new project
Make considered improvements without adding unnecessary complexity
Avoid reactive fixes and short-term solutions that don’t address the real issue
If you’re at an earlier stage — or need clarity before making decisions — a Digital Review may be a better starting point. If you need delivery or execution, one of the website or SEO services will be more appropriate.
What support may include
Website care & optimisation
Website care and optimisation supports businesses whose website is already live and working, but needs refinement as things change. This may include updating content, improving clarity or usability, refining layouts, or making small structural adjustments as services evolve. It’s best suited to businesses with established websites who want things to stay clear, current, and effective over time — without defaulting to rebuilds or reactive fixes.
SEO & visibility support
SEO alignment and visibility support focuses on maintaining and refining the SEO foundations already in place, rather than running standalone campaigns. This work helps ensure content remains aligned with how people are searching, small issues are addressed early, and visibility improves steadily over time. It’s best suited to businesses who want consistency and reassurance in their SEO without actively managing it themselves or committing to heavy ongoing campaigns.
Analytics & data setup
Analytics and performance insight helps make sense of the data your website is already collecting, without adding complexity. This may include reviewing or configuring GA4 and Search Console, checking conversion tracking, and interpreting performance trends in plain language. It’s best suited to businesses who want clearer insight into how their website and enquiries are performing, without needing to become data experts to get answers.
Systems & workflow support
Systems and workflow improvement looks at how your website connects with the tools you rely on day to day, such as forms, bookings, CRMs, and enquiry handling. This support helps reduce duplication, manual work, or friction caused by disconnected systems, and improves how information flows through the business. It’s best suited to businesses whose digital tools have grown organically and now feel harder to manage than they should.
Digital support
This includes training and confidence-building support provides calm, experienced guidance alongside practical support to help you make sense of decisions and manage what’s already in place.
This may include sense-checking ideas, working through priorities or trade-offs, answering questions as they arise, and providing tailored guidance or training so you or your team feel more confident using your website and systems.
It’s best suited to business owners who want experienced support and clarity over time — without pressure, jargon, or becoming dependent on ongoing external help.
Support is available when you need it
This service is designed to support you after the initial work is complete.
You might need help a few weeks after launch, a few months later when things settle, or only when something specific comes up. Support is available for targeted improvements, tidy-ups, and refinements — without requiring an ongoing retainer or fixed schedule.
Work is scoped clearly, delivered with intention, and focused on progress rather than constant activity. You can step in when support is useful, and step away when things are running smoothly.
“Dana is knowledgeable and a terrific teacher. She has a sound understanding of business practices and was able to guide me through the tasks we covered.”Kathryn Halliwell, Nuovo Hair Salon
A few things you might be wondering…
If you’re considering working with The Partner Consulting, these are some of the questions I am most often asked.
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No. This service is intentionally offered on an ad hoc or project basis. You can access support when you need it, without an ongoing commitment.
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This service is best suited after a website build, SEO setup, or systems work is complete — once your business is using things day to day and refinements or improvements become clearer.
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Yes. Many clients return for support well after initial work is complete, whether for updates, improvements, or new ideas they’d like help implementing.
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Work is scoped upfront so expectations are clear before anything begins. Depending on the task, this may be delivered as a fixed-scope project or at an agreed hourly or day rate.
Let’s start with a conversation
If you’re feeling unsure about where to start with your digital needs, a no obligation chat is often the most helpful first step.
We’ll talk through your business, your current website (if you have one), and what you’re hoping to improve. From there, you’ll get clear, honest guidance on what’s worth addressing next — whether that’s a rebuild, an audit, ongoing support, or something more targeted.
LET’S GET STARTED!
Explore other ways to work together
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Website Services
Squarespace website builds, rebuilds and revamps focused on clarity and usability.
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SEO & Findability
SEO and visibility support to improve how your business is found online.
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Digital Advisory
Digital reviews and advisory support to clarify priorities across your digital setup.
