Terms & Conditions

Last updated: February 2026

These Terms & Conditions apply to all services provided by The Partner Consulting (“we”, “us”, “our”). By engaging our services, accepting a quote, or making payment, you agree to these Terms.

1. Quotes, Proposals & Engagement

Quotes and proposals are valid for 14 days from the issue date unless otherwise stated.

An engagement is confirmed once a quote or proposal is accepted in writing. For project-based work, a project start date is secured once the required deposit has been paid.

Any scope, inclusions, timelines, or deliverables outlined in an approved quote or proposal form part of these Terms.

2. Services

We provide project-based digital services including (but not limited to) website builds, website revamps, SEO optimisation, strategy, and digital advisory services.

Services will be delivered in accordance with the agreed scope outlined in your quote or proposal. Any requests outside the agreed scope will be discussed and quoted separately before work proceeds.

3. Fees & Payment

Unless otherwise agreed in writing:

All fees are in Australian Dollars (AUD) and exclude GST, unless stated otherwise.
For project-based work, payments are typically invoiced as follows:
- 50% deposit payable on approval to secure the project
- 25% progress payment invoiced at an agreed milestone
- 25% final payment invoiced on project completion and payable prior to launch, handover, or final delivery
The 50% deposit is non-refundable once paid.

Invoices must be paid by the due date stated. Late payments may result in work being paused and project timelines extended until payment is received.

4. Project Timelines & Client Responsibilities

Project timelines commence once:

the deposit has been received, and
all required onboarding information, content, assets, and approvals have been provided.

Delays in client feedback, content delivery, approvals, or payments may impact timelines. We are not responsible for delays outside our control.

5. Variations & Additional Work

Any work requested outside the agreed scope will be treated as a variation. Variations may incur additional fees and will be quoted and approved before work proceeds.

6. Advice Disclaimer

Any information, recommendations, or guidance provided by The Partner Consulting are of a general nature only and do not constitute legal, financial, accounting, or other professional advice.

You are responsible for obtaining independent advice where required and for making your own decisions based on your specific circumstances. While we aim to provide accurate and up-to-date information, we make no guarantees regarding outcomes or results.

7. Refunds & Cancellations

The project deposit is non-refundable once paid, as it secures project time and resourcing.

If services have commenced, refunds are generally not available for work already completed. Where applicable, cancellation terms will be outlined in your proposal or agreed in writing.

Nothing in these Terms limits your rights under Australian Consumer Law. Where you are entitled to a refund or remedy under the ACL, those rights apply.

8. Intellectual Property

Unless otherwise agreed in writing:

All intellectual property created during the project remains the property of The Partner Consulting until full payment has been received.
Upon full payment, ownership of final deliverables transfers to you, excluding any third-party tools, platforms, licences, or software used as part of the project.

9. Third-Party Services

We may recommend or integrate third-party platforms, tools, or services. We are not responsible for the availability, performance, or changes to third-party services.

10. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our services.

Our liability is limited to the amount paid for the services giving rise to the claim, except where Australian Consumer Law provides otherwise.

11. Termination

Either party may terminate an engagement with written notice. Fees for work completed up to the termination date remain payable. Deposits remain non-refundable.