Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to all services provided by The Partner Consulting (“we”, “us”, “our”). By engaging our services, accepting a quote, or making payment, you agree to these Terms.

1. Quotes, Proposals & Engagement

Quotes and proposals are valid for 14 days from the issue date unless otherwise stated.

An engagement is confirmed once a quote or proposal is accepted in writing. For project-based work, a project start date is secured once the required deposit has been paid. For recurring services, the engagement begins once the first monthly payment has been received.

Any scope, inclusions, timelines, or deliverables outlined in an approved quote or proposal form part of these Terms.

2. Services

We provide digital services including (but not limited to) website builds, website revamps, SEO optimisation, AI search optimisation, strategy, digital advisory and ongoing support.

Our services fall into two categories:

Project-based work — quoted as a one-off piece of work with an agreed scope.
Recurring services — provided on a monthly basis under an agreed package.

Services will be delivered in accordance with the agreed scope outlined in your quote, proposal or package inclusions. Any requests outside the agreed scope will be discussed and quoted separately before work proceeds.

3. Fees & Payment — Project-Based Work

Unless otherwise agreed in writing:

All fees are in Australian Dollars (AUD) and exclude GST, unless stated otherwise.
For project-based work, payments are typically invoiced as follows:
- 50% deposit payable on approval to secure the project
- 25% progress payment invoiced at an agreed milestone
- 25% final payment invoiced on project completion and payable prior to launch, handover, or final delivery
The 50% deposit is non-refundable once paid.

Invoices must be paid by the due date stated. Late payments may result in work being paused and project timelines extended until payment is received.

4. Fees & Payment — Recurring Monthly Services

This section applies to SEO packages, ongoing support retainers, and any other service billed on a monthly basis.

Paid in advance

Recurring services are charged monthly in advance. An invoice is issued at the beginning of each month and covers the work to be delivered during that month. Work commences once payment has been received.

How the month runs

Work is scheduled and delivered across the month, and is typically completed between the middle and the end of the month. Reporting and deliverables for the month are provided on or before the final day of that month.

No lock-in

Monthly services are provided month to month. There is no fixed-term contract and no lock-in period.

Cancelling or pausing

You may cancel or pause a monthly service at any time by giving written notice before your next invoice is issued. Once an invoice has been issued, that month will be completed and billed as normal, and the cancellation will take effect from the following month. Payments already made for the current month are non-refundable.

Inclusions do not carry over

Package inclusions (such as blog posts, Google Business Profile posts, or included hours) apply to the month in which they are invoiced and do not accumulate or roll over into future months if unused.

Changes to pricing

We may adjust recurring pricing from time to time. You will be given at least 30 days’ written notice before any change takes effect, and you may cancel before that date if you do not wish to continue.

Foundations before optimisation

Some websites need structural or content work before a recurring SEO service can be effective. Where this applies, that work is scoped, quoted and completed separately as project-based work before the monthly service begins.

Late or failed payment

If a monthly invoice is not paid by its due date, work for that month will not commence until payment is received. Time lost to late payment is not made up in later months.

5. Project Timelines & Client Responsibilities

Project timelines commence once:

the deposit has been received, and
all required onboarding information, content, assets, and approvals have been provided.

For recurring services, monthly delivery depends on timely provision of any information, approvals or access we need from you. Delays in client feedback, content delivery, approvals, or payments may impact timelines. We are not responsible for delays outside our control.

6. Variations & Additional Work

Any work requested outside the agreed scope, or outside your monthly package inclusions, will be treated as a variation. Variations may incur additional fees and will be quoted and approved before work proceeds.

7. Results & Advice Disclaimer

Any information, recommendations, or guidance provided by The Partner Consulting are of a general nature only and do not constitute legal, financial, accounting, or other professional advice.

You are responsible for obtaining independent advice where required and for making your own decisions based on your specific circumstances.

Search rankings and visibility are determined by third parties, including Google, and are affected by factors outside our control. No one can guarantee first-place rankings — including Google — and we make no guarantees regarding rankings, traffic, leads, or other outcomes. We provide the work described in your package or quote; we do not sell a guaranteed result.

8. Refunds & Cancellations

The project deposit is non-refundable once paid, as it secures project time and resourcing.

Payments for a month of recurring services are non-refundable once that month has commenced.

If services have commenced, refunds are generally not available for work already completed. Where applicable, cancellation terms will be outlined in your proposal or agreed in writing.

Nothing in these Terms limits your rights under Australian Consumer Law. Where you are entitled to a refund or remedy under the ACL, those rights apply.

9. Intellectual Property

Unless otherwise agreed in writing:

All intellectual property created during the project remains the property of The Partner Consulting until full payment has been received.
Upon full payment, ownership of final deliverables transfers to you, excluding any third-party tools, platforms, licences, or software used as part of the project.

10. Third-Party Services

We may recommend or integrate third-party platforms, tools, or services. We are not responsible for the availability, performance, pricing changes, or discontinuation of third-party services.

11. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from the use of our services.

Our liability is limited to the amount paid for the services giving rise to the claim, except where Australian Consumer Law provides otherwise.

12. Termination

Either party may terminate an engagement with written notice. Fees for work completed up to the termination date remain payable. Deposits remain non-refundable. For recurring services, the notice terms in section 4 apply.